1. Introduction
Quade ("we," "us," or "our") operates the website at quadeai.com and the Quade platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and business details you provide when creating an account.
- Business Data: Service descriptions, pricing information, customer lists, and other business data you input into the platform.
- Usage Data: How you interact with our Service, including pages visited, features used, and timestamps.
- Communications: Messages sent through our AI chat system, SMS notifications, and email correspondence.
- Device Information: Browser type, IP address, operating system, and device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to maintain sessions and improve user experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service.
- Generate estimates, proposals, and other business documents on your behalf.
- Send SMS and email notifications related to your account and leads.
- Improve and personalize the Service, including training and improving our AI systems.
- Communicate with you about updates, support, and promotions.
- Detect, prevent, and address technical issues or fraud.
- Comply with legal obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in operating our Service (e.g., Telnyx for SMS, Resend for email, AI model providers).
- Your Customers: When you use Quade to send estimates or communications to your leads and customers, relevant business information is shared with them.
- Legal Requirements: When required by law, subpoena, or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your data by contacting us. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict processing of your data.
- Request data portability.
- Withdraw consent at any time.
- Opt out of SMS communications by replying STOP to any message.
8. Third-Party Services
Our Service integrates with third-party services including AI model providers, payment processors, and communication platforms. These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at support@quadeai.com.